We offer reliable and efficient delivery services to ensure your ordered products reach you in a timely manner. Here’s a summary of our delivery/shipping policy:
Shipping Locations: We ship to MENA ,Europe, US & all Asian regions
Processing Time: We aim to process and prepare your order for shipment within 1-3 business days in UAE
Shipping Methods: We partner with reputable shipping carriers to provide secure delivery. You can choose from available shipping methods during checkout.
Shipping Charges: Shipping charges are calculated based on the destination, weight, and dimensions of the package. The applicable charges will be displayed during checkout.
Tracking Information: We provide a tracking number or link for you to monitor the status of your shipment.
Delivery Time: The estimated delivery time depends on the shipping method and destination. Please refer to the estimated delivery date provided during checkout.
Delivery Confirmation: Ensure someone is available to receive and sign for the package upon delivery.
Shipping Restrictions: Some products may have shipping restrictions due to local laws or carrier policies. We will notify you if any restrictions apply to your order.
International Shipping: For international orders, please be aware of potential customs duties, taxes, or fees upon arrival. These charges are the recipient’s responsibility.
Please note that our shipping policy may be subject to change. For any specific shipping inquiries or further assistance, please contact our customer service team
Cancellations, Returns & Refunds Policy:
We want you to be completely satisfied with your purchase. We understand that sometimes circumstances may require cancellations, returns, or refunds. Here’s an overview of our policy:
Cancellations: If you wish to cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request if the order has not been shipped. However, please note that once the order is shipped, it cannot be canceled.
Returns: If you receive a product that is damaged, defective, or not as described, please notify us within 7 days of receiving the item. We will guide you through the returns process and provide instructions on how to return the product to us. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The refund process may take 5-7 business days depending on your payment provider.
Non-Returnable Items: Certain items may be non-returnable due to hygiene reasons or specific product limitations. Please contact our customer service team for more information on non-returnable items.
Return Shipping: For approved returns due to damage, defect, or incorrect item, we will provide a prepaid shipping label or arrange for a pickup. However, if the return is due to a change of mind or other reasons not caused by our fault, the customer will be responsible for the return shipping costs.
Exchange: If you wish to exchange a product for a different size, color, or model, please contact our customer service team. We will assist you with the exchange process, subject to product availability.
Please note that our cancellations, returns, and refunds policy may be subject to change. For specific inquiries or further assistance, please reach out to our customer service team. We are here to help and ensure your satisfaction with our products and services.